Customer Service

Operating Hours

Mon to Fri: 10:30AM - 09:00PM. Sat to Sun: 10:30AM - 07:00PM. Closed on Public Holidays

Contact Information

For product and pricing information, please contact Sales Support at For order status information or other assistance with an order you have already placed with Care Bio Online, please contact Customer Service at

Quality Assurance

Care Bio 100% Authentic Product.

7 Days Money Guarantee

Care Bio Terms and Conditions Apply.

Return, Refund and Replacement Policy

Care Bio Return and Refund Policy. Limited liabilities.

Order Confirmation and Proof of Purchase

Customers are expected to provide accurate information at the order and service request forms to facilitate prompt fulfillment. Customers are also expected to provide accurate information related to themselves for the purpose of status feedback (such as delivery tracking and order history): Customers will be issued an Order Transaction ID for making purchases, as well as tracking service orders and/or deliveries. You understand and agree that it is your responsibility to keep Order Transaction ID confidential. You are solely responsible for all activity, whether authorized or not, occurring through the use of such data and must notify us immediately of any actual or suspected theft or unauthorized use or disclosure of any transaction details.

Order Cancellation or Change Request

Please contact our Sales Support at on order cancellation or change request. Care Bio will inform the customer through email whether the order cancellation request has been accepted, but the notification may not be immediate.